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Animalz: Customer Success (276 views)

Headquarters: New York, NY URL: animalz.co We’re hiring a highly organized and empathetic person for Customer Success. If you are ridiculously organized, passionate about process and execution, kind, and want to be an indispensable part of a fast-growing startup, then we want to talk to you. You could be:
  • a seasoned customer support or customer success person
  • a fresh college grad
  • an experienced administrative assistant looking to make a broader organizational impact
  • an office manager who wants to dig deeper into nitty gritty business logistics
  • a teacher looking to make a career switch
  • or someone who wants to learn how to start and grow a company
There's no particular kind of job experience that makes you right for this role. We want people with growth mindsets:
  • You are highly organized (this cannot be overemphasized)
  • You are empathetic and take the customer perspective
  • You are process and systems oriented
  • You are flexible and can adapt to new challenges
  • You communicate effectively
  • You leave your ego at the door and embrace failure as an opportunity to learn
About us: We are a content marketing agency, and we believe that content writing is both a science and an art. We produce meaningful articles that teach people something, offer them real value, and make the point you don't expect. The clients we work with are usually from the tech world. They are top SaaS (software-as-a-service) entrepreneurs. They do everything from mobile app analytics and email marketing to business video hosting and virtual reality. Each and every one of them knows that content crafted with love and hard work is worth a lot more than the sum of its parts, and they work with us because we refuse to compromise on quality. Put simply, we offer the best content marketing in the world as a service. And we are growing! In the long run, we're looking to totally change the game of digital content, and to do that we need people who are passionate about quality and excited to build something new! You will:
  • proactively communicate with customers
  • answer inbound questions
  • make sure that deadlines are being hit
  • ensure that our article pipeline is moving along smoothly
  • dig into our production process to uncover and remove roadblocks
  • schedule company outings and other fun things that build our culture
  • coordinate promotion of our articles
  • run the hiring process
  • NOT be in meetings all day
  • have an awesome sense of humor
  • learn the art of the /giphy command in Slack, and much more.
You'll be the 12th member of our fast growing team. Sorry, we're not looking for part-time or contract employees at this time. But we are accepting remote candidates for this role! We’re located in New York City, but you don’t have to be. To apply, send us an email and include [customer success] in the subject. In your email, please include:
  • your résumé/CV
  • a short note on the best customer support experience you’ve had in recent memory
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. To apply: Send a cover letter and resume to workwithus@animalz.co